Refund, Cancellation, and Subscription Policy
Effective date: August 16, 2026 | Last updated: August 16, 2026
1. General
This Policy summarizes standard payment, cancellation, and refund practices. The agreement and Order accepted for a purchase control if they contain different or more specific terms. Nothing in this Policy limits rights that cannot lawfully be waived.
2. AI Agent Setup and Build Fees
Agent setup, additional-Agent, assessment, website, Voice Services, and custom-build fees are the amounts stated in the accepted Order. Because these services reserve capacity and include discovery, configuration, customization, and third-party commitments, amounts are earned as work is performed. Before work begins, Solerta may refund an unearned amount less lawful nonrefundable processing or committed costs; after work begins, refunds are limited to the unearned portion, if any, unless the Agreement states otherwise or law requires.
3. Five-Page Website Add-On
The website option is available only with an Agent purchase. Once design, setup, premium assets, platform configuration, or custom work begins, the corresponding earned and committed costs are nonrefundable. Client delays do not create a refund right. Material failure to provide the agreed scope is handled through correction or remedies in the Agreement.
4. Solerta AI Readiness Assessment
The optional Solerta AI Readiness Assessment fee and payment schedule are stated in the accepted Order. Scheduling, interviews, analysis, document review, and report preparation are earned as performed. Approved travel and noncancelable costs are also payable. Refunds are limited to the unearned portion after deducting work performed, reserved capacity, approved travel, and committed costs, subject to the governing Agreement and applicable law.
5. Managed Agent Services and Automatic Renewal
Under Solerta's standard Wix workflow, the one-time Agent setup fee and first Managed Agent Services billing cycle are charged together at checkout. Managed Agent Services begin immediately with provisioning, staging, configuration, testing, and launch support, then continue after launch with hosting, monitoring, maintenance, and support. After the first cycle, the service automatically renews at the amount and interval disclosed at purchase until canceled. You may cancel through the My Subscriptions page in your Solerta account or another method displayed in your acknowledgment. Cancellation prevents future renewals after its effective date and does not retroactively refund prior periods or earned charges unless required by law or expressly promised.
When Managed Agent Services end, Solerta-hosted production components may be disabled and monitoring, updates, support, hosting, and connected functions may end or degrade as described in the Agreement and Order.
6. Price and Term Changes
We will provide clear advance notice of changes to recurring price or material renewal terms as required by applicable law. The notice will state the old and new terms, effective date, and an online cancellation method. A fee change will apply only prospectively; a previously accepted one-time purchase will not be repriced retroactively.
7. Rescheduling and Client Delay
Rescheduling requests must be submitted in writing as early as reasonably possible and are subject to availability. The client remains responsible for approved nonrefundable travel, venue, subcontractor, reserved-capacity, cancellation, and rebooking costs. If the client materially delays required information, access, or approvals, Solerta may place the project on hold, revise the schedule, charge a restart fee stated in the Order, or terminate under the governing Agreement. Travel and onsite expenses are not included unless the Order expressly says so.
8. How to Request Help
For billing questions, cancellation assistance, or a refund review, contact solutions@solerta.ai, use the My Subscriptions page in your Solerta account, or call 213-584-9738. Include the business name, purchaser email, Order ID, and requested resolution. Do not send full payment-card information by email.