FAQ | Solerta

FREQUENTLY ASKED QUESTIONS

ABOUT OUR SERVICES

HOW OUR AGENTS WORK

HOW THE BUILD WORKS

What does Solerta actually do?

Solerta helps businesses turn AI from a strategy conversation into a working system — assessing where automation makes sense, building it, and keeping it running.

What are your service tiers?

Tier 1. Small Business: AI Agent Packages — a custom AI chat agent for your website, starting with a single agent and expanding as you grow.Tier 2. Enterprise: Readiness Audit, Process Automation Implementation, and Managed AI Operations, for organizations with real process complexity.

Do we need existing AI experience to start?

No. Most clients start with an assessment conversation specifically because they don't have in-house AI capability yet.

Important Disclosures

AI Performance & Limitations

AI-powered tools, including the agents Solerta builds and deploys, are designed to assist and automate — they are not infallible. Outputs may occasionally be inaccurate, incomplete, or not reflect your business's most current information, particularly if source content has recently changed. We recommend periodic review of agent interactions and do not guarantee that any AI system will perform without error.

No Guaranteed Outcomes

Results from AI implementation, automation, or agent deployment vary by business, industry, use case, and existing infrastructure. Case studies, examples, and estimated timelines shared by Solerta reflect specific circumstances and are not guarantees of similar results for any other business. Engagement scope, pricing, and timelines are determined on a case-by-case basis following an initial assessment.

Not Professional Advice

Information provided by Solerta, including through our AI agents, our website, or our team, is for general informational purposes and does not constitute legal, financial, tax, or other professional advice. Clients should consult appropriate licensed professionals for decisions specific to their business.

Limitation of Liability

To the fullest extent permitted by law, Solerta LLC's liability for any claim arising from services provided, including AI agent performance, is limited to the fees paid for the specific engagement giving rise to the claim. Solerta is not liable for indirect, incidental, or consequential damages arising from use of delivered systems.

Service Modifications

Solerta reserves the right to modify, update, or discontinue features of delivered AI systems as underlying technology evolves, with reasonable notice to active clients under Managed AI Operations agreements.